Coast Retreats Victoria

Reviews of Coast Retreats Victoria

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  Jasmine Added November 29, 2023

  ★ ★ ★ ★ ★
  We LOVED our stay at the Oar House in Metung. The house itself was well equiped, spotless and comfortable. We received great communication prior to check in, during our stay and after check it.
  Particularly valued being able to order firewood and have it by the front door upon check in!
  We have stayed at a few pet friendly placed and this was by far the most secure and well equiped (even spare towels for the dog!).
  We will be back :)
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  Lana Denys Added November 27, 2023

  ★ ☆ ☆ ☆ ☆
  Wouldn't recommend the Portsea Hideaway. First off, the steep driveway is dangerous, from the photo you can see the huge pot hole in the center of it. Unfortunately, I landed in it and slipped a disc in my back.
  
  Other things to mention -
  • The kids room door needs a bolt lock. The kids managed to find the step ladder which was in the laundry on the floor and attempted to go out there. You say the porta cot isn’t safe, this was terrifying to see.
  • The house is full of mosquitos to which you don’t even provide repellent, fly screens on windows would help here.
  • The dog had more dog bags than human toilet paper, two rolls per bathroom.
  • The outside tiles are dangerous, there’s many that are uneven/sticking out, plus get VERY hot.
  • It says dog friendly, but there’s no grass area. Mentioned is the side courtyard a nice spot for pooches when out, it’s full of Huntsman’s.
  • The pool cleaner arrived Friday morning without warning
  • No basic condiments, you have to bring EVERYTHING (including additional toilet paper)
  
  For over $3500 you can get MUCH better.
  
  For Ocean Blue Coastal Retreats, no compensation whatsoever offered - brushed off. Not good enough. Do not recommend.
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  Jeu Ann How Added November 25, 2023

  ★ ☆ ☆ ☆ ☆
  The customer service is good overall. They are flexible and accomodating. However we stayed at villa Conti and would not recommend it for the reasons of
  the compressor unit is so loud in the second unit ! Making sleep impossible
  - the hot water didn’t work in the second unit when two people were showering at the same time
  - the dishwasher upstairs was an issue as we had to bring our dishes upstairs. It would be better for the dishwasher to be downstairs
  - the coffee machines need an
  Upgrade.
  For the premium price we paid for this Thank you for listening to our concerns as well as the great customer service which I have always been impressed with with OCBR, in particular your flexibility with our expanding family as well as with the earlier check in, extra night and early check in.
  
  Edited in response to reply from OCBR:
  Ah that is interesting about you not receiving feedback about the noise prior to this. I can assure you that it really was very noisy! And that we are not imagining it. It was an intermittently extremely loud sound! My aunty had a shock and jumped up and ran out as she thought something was coming crashing down. Then it kept occuringnsuch that as she was dozing off it kept happening! Poor thing- what a shame. My partner went to check the AC units outside and they looked very rusty and poorly maintained and were definitely making an excessive amount of noise. We had to choose between being warm or sleeping, not something we expected to be choosing Perhaps other guests have not bothered to reported it.
  
  Alas we sadly won’t be able to return to stay with OCBR in the future given the situation above. It’s a shame as we would have been loyal long term customers as we have a getaway for my birthday each year. I don’t feel like our concerns have been taken seriously as it doesn’t sound like you believe us about the noise, but perhaps other customers will feel more confident to report this now that I’ve posted my review online. property, we expected better and were disappointed.
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  Ms Debstar Added November 19, 2023

  ★ ★ ★ ★ ★
  February 2022. Had such a great time and loved the house so much that we came back for another stay, this time for 10 days. As like last year we enjoyed all the amenities, beach is close so we took walks every morning, it was awesome. Thank you again Ocean Blue and Glen Mor.
  
  February 2021. Great house, modern, clean, spacious and comfortable for the 8 of us. Pool was the highlight, fantastic. 5 minute walk to the beach. Used the fire pit one night and had S’mores.....they were divine. Will definitely stay here again. Thank you Ocean Blue and Glen Mor.
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  Vicki Sayers Added November 17, 2023

  ★ ★ ★ ★ ☆
  Great property. Loved the location and the quirkiness. Comfortable and team were responsive to questions. Huge master and terrific wood fire which is necessary as not a warm home despite multiple split systems but comfortable all the same. Kitchen had all we needed and great to have a full laundry. We didn’t have our dog this time but I would definitely return with him.

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